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Service Improvement Survey |
| A service improvement survey was carried out at all Sport and Leisure facilities accross the city during October 2005. 3772 responses were gathered during the week. Below are the overall findings, individual site analysis can be obtained from the site on request. |
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Q1 |
Which centre are you at today? (please print) |
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Citywide |
Q2 |
How many adults (over 16 years old) are in your party today? |
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Mean 2.98 |
Q3 |
How many children & young people are in your party today? |
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Mean 1.63 |
Q4 |
How old are you? |
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16 to 24 years old |
18% |
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25 to 44 years old |
50% |
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45 to 59 years old |
17% |
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Over 60 years old |
15% |
Q5 |
What time is it? |
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Before 9.00am |
8% |
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9.00am till 12.30pm |
31% |
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12.30pm till 1.30pm |
7% |
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1.30pm till 5.00pm |
14% |
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After 5.00pm |
40% |
Q6 |
What day of the week is it? |
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Saturday |
16% |
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Sunday |
8% |
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Monday |
18% |
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Tuesday |
16% |
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Wednesday |
14% |
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Thursday |
15% |
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Friday |
13% |
Q7 |
On average how often do you use this centre? |
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Two or more times a week |
45% |
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Once a week |
47% |
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Monthly |
2% |
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Occasionally |
5% |
Q8 |
Which part of the centre did you use today? |
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Swimming Pool |
33% |
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Fitness Suite |
21% |
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Sports Hall |
28% |
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Outside Area |
4% |
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Other |
14% |
How do you think we're doing ?
| Q9 | How do you rate the following: - | |||||
| Very Good | Good | Poor | Very Poor | Does not apply | ||
| Telephone responce | 27% | 38% | 3% | 1% | 32% | |
| Ease of booking | 29% | 38% | 2% | 1% | 30% | |
| Choice of Activities | 31% | 47% | 5% | 2% | 15% | |
Q10 |
We are looking at ways of increasing provision for everybody. How easy did you find it to use the centre? |
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No problems anywhere |
75% |
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Only a few problems, easily overcome |
23% |
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Struggled a lot at places |
1% |
Q11 |
Were the staff: |
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Yes |
No |
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Smartly dressed |
96% |
4% |
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Easily seen |
97% |
3% |
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Helpful? |
98% |
2% |
Q12 |
How comfortable did you find it using the centre? (you can put more than one answer) |
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Too hot | 18% |
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Too stuffy | 18% |
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Everything about right | 67% |
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Too cold | 4% |
Q13 |
Was everything ready for you on time? |
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Yes |
95% |
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No |
5% |
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Q14 |
On a scale of 0 (very, very bad) to 10 (very, very good), how well do you think we are doing for the following: |
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| Parking | Mean 6.62 Standard deviation 3.38 |
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| Changing Rooms | Mean 5.35 Standard deviation 3.36 |
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| Locker Provision | Mean 4.40 Standard deviation 3.67 |
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Q15 |
Was all the equipment you needed working properly? |
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Yes |
74% |
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No |
8% |
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Does not apply |
18% |
Q16 |
What do you think of the following? (Please tick only one box for each line) |
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Good choice and quality | Good choice | Good quality | Not good at all |
Does not apply |
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Catering |
12% |
13% |
8% |
8% |
59% |
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Vending |
14% |
23% |
15% |
13% |
35% |
Q17 |
How much (including food and drink) do you think you will spend on your visit today? |
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£3.51 |
Q18 |
Do you feel safe using the centre? |
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Yes |
97% |
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No |
3% |
Q19 |
Is the centre clean and tidy? |
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Yes |
89% |
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No |
11% |
Q20 |
Are you male or female? |
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Male |
43% |
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Female |
57% |
Q21 |
What is your postcode? |
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Not applicable for a Ctywide analysis |
Q22 |
What is your ethnic origin? |
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Bangladeshi |
1% |
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Indian |
5% |
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Pakistani |
3% |
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Asian - other |
1% |
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Black African |
1% |
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Black Caribbean |
7% |
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Black - other |
1% |
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White - UK |
70% |
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Irish |
3% |
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White - other |
4% |
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Chinese |
1% |
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Vietnamese |
0% |
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Oriental - other |
0% |
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Mixed race |
2% |
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Other ethnic group |
1% |
Q23 |
On a scale of 0 (very, very bad) to 10 (very, very good) how would you rate your visit today? |
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|
8.21 |
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Q24 |
Do you have any of the following: |
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Yes |
No |
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Leisure Card |
53% |
47% |
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Passport to leisure card |
34% |
66% |
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Q25 |
On a scale of 0 (very, very bad) to 10 (very, very good) do you think that you had value for money from using the centre today? |
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8.29 |
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Q26 |
What should we concentrate on in the future to improve our service? |
Not applicable for Citywide analysis |